Frequently asked questions
Answered questions on how our products work, pricing, market coverage and Adjutor's license.
General
What's Adjutor?
Adjutor, which is latin for “Helper”, is Lendsqr's API service which provides lenders and fintechs with access to data to help them make the best lending decisions.
What can I use Adjutor for?
Adjutor provides various services such as validation, decisioning, credit bureau, direct debit and embedded loans.
Who runs Adjutor?
The Adjutor API is an API service from Lendsqr.
Is the Adjutor API service secure?
The Adjutor API service is completely secure and you can be assured your data is not shared with external parties without consent.
Must I be signed up to Lendsqr to access the Adjutor APIs?
Yes, you must have a Lendsqr account to use Adjutor. However, you can start your sign up directly from Adjutor to have access to the API only service
Can I access this API as a non-lender?
Yes you can. But you must be a registered Fintech institution and must explain the purpose for integrating our services to your application.
Who do I reach out to if I encounter any issues?
If you encounter any issues, reach out to support@adjutor.io and we’ll be more than happy to help.
Service account
What happens if I run out of credit in my service account?
If you run out of credit on your service account, you should top up your service wallet. If you don’t have any credit in your service account, your API calls will fail.
How do I fund my service account?
You can fund your service account by transferring money into your service wallet available on the application.
API services
How do I get my API key?
To get your API key, log in to the platform and create a new app. Your API key is automatically created for you and copied to your clipboard.
Is my API key sent to me?
No it is not. For security sake, this is copied to your clipboard upon creation or reset. To save this, paste immediately in a safe place where you can reference later.
Can I get a new API key if I lose the current one?
Yes you can get a new API key.
How do I reset my API key?
To reset your API key, head over to the App section on the platform and select the Reset API key button.
Is there a limit to the API calls I can make?
There is no limit to the API calls you can make as long as your service account is funded.
What are Adjutor validation endpoints?
With Adjutor's validation APIs, you can quickly validate customers using BVNs, emails, or phone numbers. The validation APIs helps you confirm the accuracy of customer information.
What are Adjutor decisioning endpoints?
Adjutor's Decisioning APIs include Credit Bureau and Mobile SDK which will guide you to make quick, easy and cost-effective decisions during your loan decision processes.
How do I get access to the live environment?
To get access to the live environment, your KYC must be verified by our Compliance team. If you need further information about this, please email support@adjutor.io.
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